Refunds and delivery

Last updated 16 September 2026

Printed books

• Delivery. Books are printed to order and posted within Australia. Delivery is charged at the printer's cost and shown before you pay, and is free on orders over A$79. Standard post usually arrives within 7 to 12 business days of ordering; express is offered at checkout. You will get an email when the order goes to print and when it ships.
• Changed your mind? Cancel from the parent workspace while the order is on hold with the printer, about two hours after paying, for a full refund to the original card. Once printing starts we cannot cancel, because the book is made only for you.
• A problem with the book. If a book arrives damaged, misprinted or with a fault we caused, email hello@quilljar.com with a photo within 30 days and we will reprint it or refund it, your choice. This is on top of your rights under the Australian Consumer Law.
• Typos and content. The book is printed exactly as it was in the app when you ordered. Please read the preview first; we cannot refund for mistakes in the writing or for illustrations you approved.
• If the printer rejects the files after you have paid, we refund in full automatically and tell you what went wrong.

Illustration credits

• Extra illustration credits are not refundable once bought, but they do not expire while the account is open.
• A picture that fails to generate is not charged; the credit goes straight back.

How refunds are paid

Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 business days of being issued. If something has gone wrong with a payment, write to hello@quilljar.com and quote the order.